Our device has worked fine since we got it a few months ago. Suddenly this week, it would freeze, fail to load any apps, and give me either error code 001 or 003.
We have gone through all the support articles related to connectivity and failure to update software. We’ve tried all the suggestions. We’re able to connect to the internet and have a strong signal on all other devices. I’m fact, even the Roku can sometimes detect our excellent WiFi signal, but refuses to update software or perform any other function.
We tried a factory reset. During the setup process, we can sometimes get to the point where we need to enter our email address to receive an activation email. I’ve tried this about 10 times. I only received an email once (they’re not in my spam folder), and the link in that email accomplished nothing. The Roku cannot seem to detect when I click the link in the email.
It’s as if the Roku woke up one day and has dementia.
Model: 3930X
SN: S013209RVMJS
