Features, settings & updates

[RokuJohnB]

Welcome to the Roku Community, @ps814!

Thanks for keeping us posted about this issue you had with Airplay not working with your MacBook. We're here to investigate further. Can you please provide the following information above?

Once we have that information, we can forward it to the appropriate Roku team for further investigation.

Thanks,
John

[ps814]

Provide what information? There is nothing listed above? Why can I not access my original post?

[ps814]

Model: 3941X2 - Roku Express 4K+

Serial number: X02200FWG5WX

Software version: 13.1.4 • build 1510-E4

Device ID: S0HAK46WG5WX

[Gc0312]

Hello,

I put all the requested information on my reply on the community page previously but don't see it. Here is the info:


SN - X02200522CAR

SW OS/Version - 13.1.4 Build 1510-E4

Tracker ID AR-413-183

I have verified the Roku and my iPhone and IPad are on the latest OS and on the same router.

Restarted both the Roku and the iPhone and iPad.

Changed the HDMI ports

Changed TVs

Nothing has worked. I put in the airplay code after trying to mirror and it come back with the airplay code box over and over.

I bought the Roku last week and have had this issue the first time I installed it on 10/13.

Glenda

[ps814]

I bought mine just last week as well and have never successfully had it connect. 

Will return if no resolution.

[RokuJohnB]

Hi @ps814,

Thanks for keeping us updated!

We appreciate the additional information you have provided. Please be informed that we have passed it along to the relevant Roku team for further investigation.

Your extended patience and understanding are much appreciated.

Kind regards,
John