Features, settings & updates

[RokuEmmanuel-D]

Thanks for keeping us posted, @Dvburnsii.

Could you send us a video of the exact behavior so we can have a better look at it? We are hoping to get this sorted out soon. Please keep us posted. 

Thanks,
Emman

[Dvburnsii]

@RokuEmmanuel-D 

I have a video of what is going on with the volume, how do I upload it?

(I do not have any social media accounts or web-services for hosting the video. I need to be able to upload it here or otherwise send it to whomever.)

[RokuEmmanuel-D]

Thanks for keeping us posted, @Dvburnsii!

We're glad you got back to us. You can upload your video file to Google Drive and send it via private message. In that way, we'll be able to see the video of the exact behavior of the issue.

We are anticipating your prompt response. 

Thanks,
Emman

[Dvburnsii]

@RokuEmmanuel-D 

I have messaged you with a link to the video in my Google Drive. Please communicate with me here if you have any issues viewing it. Otherwise I will wait for your response, thank you!

[Dvburnsii]

I won’t bother trying to understand how this has helped but after I sent you the video I decided to try signing out of my Sony Bravia Google Television and using it under the standard television option. Doing so seems to have fixed every issue I was having with my Roku, Airplay, and possibly even my iPhone. All I can do now is wait and see if anything changes.

Thank you for your help, @RokuEmmanuel-D 

[Dvburnsii]

@RokuEmmanuel-D 

Okay so it happened again today where Airplay says it connected, the screen changed to Airplay, Airplay crashed and went back to the Roku Home Screen where I had to then restart the Roku player in order to get it to work. Here is a tracker ID during the middle of the process before I restarted the device: EM-507-961 with a timestamp of: 2024-12-18T18:01:57Z

Hope this helps.

[RokuEmmanuel-D]

Thanks for the update, @Dvburnsii.

We'll surely pass this on to the appropriate team for review. We appreciate your time and effort in informing us about this. 

We'll let you know if there are any updates on the progress of the investigation. 

Thanks,
Emman

[Dvburnsii]

@RokuEmmanuel-D 

I understand you may have done all you can do at this point by passing the details I have provided to the appropriate persons. However, if it is in any way helpful I have recorded a couple of other events.

First of all, as I am sure you understand, I continue facing all of the aforementioned problems with Airplay. Those being lag, crashing when connecting and having to restart the Roku, and the faulty volume control.

Secondly, there are two new issues that I have Tracker IDs for. The first, while using Airplay for some time the sound/volume suddenly ceased completely until I restarted Airplay. The sound stopped just a couple minutes before acquiring the Tracker ID: EM-510-669. The second, while using AirPlay for quite some time during a single session the session suddenly terminated, I immediately grabbed the Tracker ID: EM-512-457.

Hope this helps!

[Dvburnsii]

@RokuEmmanuel-D 

This seems as though it may be a separate problem so if you would suggest I make a new thread for this I will do that.

On my Roku (account?) whether I am using the Roku Mobile App or my Roku Express if I locate the “Continue Watching” ‘list’ it shows TV shows that I have never seen. It also does NOT show TV shows I have seen many, many episodes of. What is being shown and not shown are even from the same services. So there is some obvious discrepancies or inconsistencies being seen here.

As far as TV shows I have never seen appearing on the list, I have already ‘Removed’ them a couple times and they continue to reappear after a few days pass.

I have photos to help describe what I am talking about but they are taken on an iPhone which is by default over the 3MB limit for this forum.

[Dvburnsii]

@RokuEmmanuel-D 

I don’t have a Tracker ID for this because it isn’t a specific event but separate from the times of immense lag I have been describing there is another issue. This happens on a daily basis and so I will describe my morning timeline today to help illustrate what is happening.

Today, I awoke at 6:00AM. I began using AirPlay to my Roku and everything was just fine. A-Okay. Until about 7:30AM when suddenly everything began lagging sporadically. This lag is continuous, intermittent, and brief. It seems to persist for hours until eventually I can Airplay again without it doing so.

To explain what I mean by “continuous, intermittent, and brief,” Assume an interval of 10 seconds, where every 10 seconds the stream will ‘click’ or ‘jump’ or ‘skip a beat.’ This affects both audio and picture.