Features, settings & updates

[RokuRiamie-D]

Hi @cancunia,

Thank you for the response!

We appreciate your patience as you wait for an update on your issue. We want to assure you that we have followed up on your concern with the appropriate Roku team. They are now reviewing your case, and we will keep you informed as soon as we have more information. Thank you for bringing this to our attention!

Thank you also for your patience and cooperation as we work on this issue.

Regards,
Riamie

[cancunia]

Hi again @RokuRiamie-D 

It's now been another week with no news from Roku Support, so that's a month with no updates at all from Roku. I understand that you are a moderator on the forum so I do not think this is your fault but I would appreciate it if you can ask for a status update from big Roku on this problem?

As I mentioned above, it's now a month since the problem with a supported device not being able to get updates after a factory reset. 

Thanks in advance for your continued help.