Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Rebooting CONSTANTLY- even on a different Roku express!

I posted this as a reply somewhere as well but wasn't sure if that thread was still active so I figured I should probably post a new one.

I have tried two different Roku Express' and they both keep rebooting.

I thought for sure with a new one (new to me anyways, a friend gave me it when they upgraded), the problem would be solved, but this one is even worse! 

The old one would just randomly reboot every so often--this one will reboot & then shortly after reboot again and again and again, usually several times before it decides to behave again for an hour, maybe two-- sometimes not even.

When it starts cycling, I don't even get out of the loading screen most of the time, on the occasion I do, it restarts again as soon as I try to do anything!

This is driving me nuts, please help! 

It is not connected to the TV USB, it has it's own power source.

It's model 3930x

Labels (1)
0 Kudos
1 REPLY 1
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Rebooting CONSTANTLY- even on a different Roku express!

Welcome, @Junktownmowdown.

Great to see you here in the Roku Community!

We totally understand how inconvenient this must be for you, and we'd like to be able to help.

To assist us in the investigation, could you please supply the following information below;

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.