Hi @daveruiz,
Thanks for your first post in the Roku Community!
We can certainly understand your concern regarding the issue with your Roku Ultra.
We can see that you’ve been in contact with our Support team regarding your issue. Please be noted that our Support team responded via email recently. Please check your email and let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue
If you have any other questions or concerns, please let us know.
Best regards,
Mary
Mary F.
Roku Community Moderator