Features, settings & updates

[userbosco]

Hello!  I was super excited to see Roku add this personalization feature to Roku, so thank you.  The site says you can load 20 pics at a time with a maximum of 1,000 photos.  I've uploaded around 600, but when the photo stream screen saver activates, it doesn't deviate from the first few dozen pictures uploaded.  Why say there is a limit of 1,000 when the screen saver will only rotate a few dozen?  Am I missing a setting?  If the limit is so few, why not rescind the language regarding the 1,000 picture limit?  Thanks!

[RokuEmmanuel-D]

Thanks for sharing this here in the Roku Community, @userbosco!

I understand you're having problems with the Roku Photo Streams, and I'd like to be able to help you get this investigated. 

To assist us in the process, please provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Photo Streams version (Highlight the app from the Home Screen and press the Star * Button)

Let's keep up! Please get back to me soon. 

Best,
The Roku Community Team

[userbosco]

This isn't a device issue.  It's universal on every device, so your request for this data is a waste of time and effort.  Just go try it yourself and see. 

[RokuEmmanuel-D]

Thanks for keeping us posted, @userbosco!

I understand that many users are affected by this. However, we need additional samples from an affected device to understand what's causing this issue. 

No worries; this is now under investigation. We would appreciate it if you could provide the information posted above this thread. 

We are looking forward to your response. 

Best,
The Roku Community Team