Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DAWise
Newbie

ROKU Ultra name on the network

I have 3 Roku Ultras. Call them U1, U2, and U3.

U1 is wireless to the router.  U3 is wireless to an access point which uses ethernet over power line to connect to the router.

U1 remote got wet and voice stopped working.  It was unpaired and a new voice remote pro was paired with U1.

The remote on U3 broke and was removed from the player then the original remote from U1  was paired.

Now the router reports two U1 players and no U3 player.

Why and how do I fix it?

Labels (1)
0 Kudos
1 REPLY 1
makaiguy
Community Streaming Expert

Re: ROKU Ultra name on the network

Pairing can get confused when the remote can detect more than one active Roku.  Try temporarily pulling the power plugs for the other Rokus, leaving only your intended Roku powered up.  Now try to pair the remote.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.