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Ggd
Reel Rookie

Pop up window that won’t go away

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I have a pop up window in the middle of my tv screen. “A software update file is available online. Proceed to network update menu” yes no.  Every thing is frozen in the window. Remote will not work in the window. The tv and all channels work fine. Just need to get rid of the window. I have checked for current update and I am good with that

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1 Solution

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Ggd
Reel Rookie

Re: Pop up window that won’t go away

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Thank you ! That worked🙂

View solution in original post

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5 REPLIES 5
Strega2
Roku Guru

Re: Pop up window that won’t go away

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Is this a Roku connected to a TV?  If so, try the TV remote.

Banned but back. Because why not?
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Ggd
Reel Rookie

Re: Pop up window that won’t go away

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Thank you ! That worked🙂

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Rkramer
Newbie

Re: Pop up window that won’t go away

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How can we fix this 

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Rkramer
Newbie

Re: Pop up window that won’t go away

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Just started randomly . Everything works except can’t get rid of box in the middle of screen 

please help 

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renojim
Community Streaming Expert

Re: Pop up window that won’t go away

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@Rkramer, can you post a picture?  Try using the TV's remote to get rid of it.

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