Features, settings & updates

[ApAZ23]

It is NOT the voice reader. That has been off and checked so many times. I can not get the BET plus app to stop narrating. It does not read everything on screen like the voice reader it just narrates the show or movie I’m watching on what they are doing  (i.e Jon walks into the room and approaches April). I’ve uninstalled the app, restarted my TCL Roku Tv, and reinstalled the app. Nothing seems to work. I had this issue in another app of mine before. It just automatically started out of nowhere. I repeat it is NOT the screen reader. I’ve seen those discussion posts and tried the advice given. 

[renojim]

Right, it has nothing to do with the screen reader.  It's the audio track.  Some channels/apps handle the selection of the audio track in different ways, but look for an option to change it within the channel/app before you start a video or there should be an option you can get to by pressing the * button on your remote while the video is playing.  It would be under "Accessibility & captions".

[ApAZ23]

Thank you, but I’ve already tried that as well. Seems like nothing helps. 

[RokuKarla]

Hi ApAZ23,

Thanks for the note.

Please be advised that channels on Roku are developed and maintained by the channel developer themselves. We suggest reaching out to BET's customer support team to see if they have any additional settings or options within their app that may allow the functionality you are looking for. 

Regards,
Karla

[ApAZ23]

I’ll definitely try that thank you! 

[Smbdiamond2002]

Im having the exact se issue on both my roku tvs but not on my smart tv and ur right its deffinitly not the screen reader id like to know how to fix this as well

[RokuKarla]

Hello @Smbdiamond2002

Thanks for reaching out here in the Community!

To turn off the audio narrator, simply press the * button while the show is playing, then navigate to Accessibility and Captions. From there, select the Audio Track option and toggle between the different available English tracks until you find the one that doesn't include the narration.

Regards,
Karla

[JT100UK]

I've found it. Press the * and go to accessibility. Then audio track. Narrator is caused by selecting English AD or English audio description. Select regular English