Features, settings & updates

[RokuRiamie-D]

Hi @Sandyside @Dapirate,

Thank you for posting in the Roku Community!

We understand that you are already having an issue with the Guest mode on your Roku devices/TVs. We would like to coordinate this issue with our Roku-appropriate team for review so kindly provide us with the following details:

• What is the OS version and model of your Roku device?
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

This information will help us to investigate your issue further. We look forward to your response.

Regards,
Riamie

[Jay43]

Hi @RokuRiamie-D,

Here’s the info for two of my devices that were exhibiting this behavior today. 

#1:

Model: 4802X - Roku Ultra

Software version: 13.1.4 • build 1510-C2

GC version: 12.2.22

Timestamp: 2024-10-06T18:41:55Z

Tracker ID: RV-402-881

#2:

Model: 4802X - Roku Ultra

Software version: 13.1.4 • build 1510-C2

GC version: 12.2.22

Timestamp: 2024-10-06T18:48:00Z

Tracker ID: 49-402-888

[RokuRiamie-D]

Hi @Jay43,

Thanks for the update!

We appreciate you for providing the details precisely. Rest assured, we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this. 

Please feel free to let us know if there's anything else you would like to address. We would be more than willing to assist.

Regards,

Riamie