Features, settings & updates

[aennen]

Roku Ultra, wired network connection.

When I try to move an app in the home page, I get a message that says the internet is not connected, which is not true. I can watch channels just fine, and the "check connections" reports no issues.

I am only able to remove and add apps (not move) from mobile app.

[makaiguy · Accepted solution]

@aennen-

Sounds pretty strange, all right.

If I had that problem the first thing I'd do would be restart the Roku.

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems.   

Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".  

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

[aennen]

I have tried restart / unplug many times as well as network reset. Once in a while the "*" key press acts like its trying to communicate then seems to time out with no network connection.

[RokuTakashi]

Hi, @aennen 

Thanks for posting here in the Roku Community.

We acknowledge the concern you've encountered. From there, we recommend trying to connect to a wireless connection and try to move an app once again by pressing the star "*" button on your Roku remote and placing it in your desired position.

If the issue persists, please let us know and we'll continue to assist you.

Best wishes,
Kash

[taylork]

This is occurring for me on all my Roku Ultras now. Running 12.5.5. If I try multiple times with the "*" key, it will eventually let me move the app, but it won't take.

[aennen]

I was able to resolve by restarting system and then going immediately to roku updates.

There was an app that needed updating.

I had tried updates prior to that but it said i was all up to date so there appears to be a bug in the up checker.

[Magicman52]

That appeared to resolve my issue.