Features, settings & updates

[Thisisnotsuppor]

AT least 1/2 the time when I turn the tv on there is no sound on any channel or stream.  Only if I unplug the tv or do a system restart will the sound works and that will fix it always.  So it seems the tv can shut down and restart in two ways but only one way allows the sound to work.  This seems to have started around the time of the last update in May and lately is starting to occur every time I turn it on.

software version 12.0.0 build 4182-90

device 3G609D723906

serial ID YK00D8723906 , Model 43H4+

[renojim]

Note that simply turning off the TV and turning it back on doesn't do much of anything as far as restarting.  It's similar to pressing the power button on your phone to turn off the screen.  Unplugging the TV or performing a "System restart" pretty much do the same thing.

I don't have any idea why you're losing sound, but try enabling "Fast TV start" under Settings->System->Power to see if it helps.