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Olympicref
Newbie

No customer support or help for RMA

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Trying to contact customer support is an endless loop meant to take you nowhere. I need to contact support for an RMA, but there is no email or return form that displays. What kind of a ripoff company is this?

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1 Solution

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: No customer support or help for RMA

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Welcome, @Olympicref.

Glad to see you here in the Roku Community!

We understand that you need assistance with your RMA, and we're here to help you with that. 

This is just a quick heads-up to keep an eye on your inbox! We're here to help and will send you a private message to speed up the resolution process. 

We are looking forward to hearing from you. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
JWS9518
Streaming Star

Re: No customer support or help for RMA

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To be able to check your Roku RMA number, go to the Roku support website, navigate to the "Contact Us" section, and select the "Return/Replace" option; you can also chat/phone contact them through those support pages to check on the status.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: No customer support or help for RMA

Jump to solution

Welcome, @Olympicref.

Glad to see you here in the Roku Community!

We understand that you need assistance with your RMA, and we're here to help you with that. 

This is just a quick heads-up to keep an eye on your inbox! We're here to help and will send you a private message to speed up the resolution process. 

We are looking forward to hearing from you. 

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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