Features, settings & updates

[LabRat]

Clicking on play now for the new weekly trivia games shows a blank screen.

[LabRat · Accepted solution]

It worked after I rebooted my device.

[RokuJechealR]

Hi @LabRat,

Thanks for reaching out to the Roku Community!

We appreciate you letting us know about the issue you've been experiencing with your Roku device in Game mode, and we'd like to take action. However, we need more details to see if there are any options that we can investigate further.

Refer to these questions to better identify the issue you're experiencing:

• Does the issue occur only on New weekly trivia or all the games on your Roku device?
• When did the issue start?
• What troubleshooting steps have you taken so far to resolve the issue?
• Have you tried to restart your Roku device to see if it helps?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[RokuJechealR]

Hi @LabRat,

Thanks for the update!

We appreciate your patience and are happy to hear that the issue has been resolved. We express our gratitude for your effort and understanding in resolving the issue.

If you have any other questions or concerns, please let us know.

All the best,
Chel

[hnbrink]

My Roku trivia also only brings up blank screens, and that continues after rebooting the device. I don't use, and have never used, any other "game" features on my Roku. It's a TCL TV. 

I also got rid of the home screen button once and it came back for a new week. I'd like that to stop happening. I don't want to have to hide it every week. 

[PurpleCityLive]

I should not have to reboot my television every time I turn it on. ROKU needs to fix this as it is clearly a problem on their end.

[RokuJechealR]

Hi @PurpleCityLive

Thanks for posting, and welcome to the Roku Community!

We appreciate you letting us know about the issue with your Roku TV, and we'd like to ask for more information so we can assist you further.

• How are you powering your Roku TV?
• When did you first encounter the issue?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• What is the software version of your Roku TV? (Go to Settings > Systems > About.)
• What troubleshooting steps have you taken so far to fix the issue?

With more detailed information, we'll be able to assist you better.

All the best,
Chel

[PurpleCityLive]

• Powering on TCL Roku TV model 495515 Hardware 7117X with the power button
• First encountered the issue when Weekly Trivia started
• No changes in the setup or settings of Roku device or network provider 
• No error codes or messages. Blank white screen
• Software version of Roku TV 13.14 - build 1510-30
• "Troubleshooting steps" = reboot. 

[RokuJechealR]

Hi @PurpleCityLive,

Thanks for the response!

If the steps you took rebooting your Roku TV are by plugging in and out for a couple of minutes or seconds.

We recommend restarting the system by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Please let us know how it goes.

All the best,
Chel

[PurpleCityLive]

That is how I reboot. However, the trivia game is not so interesting that I would do all that everyday just to play. When Roku fixes their issue, then I will look at the trivia again.