Features, settings & updates

[dennisbible]

After the latest update the my feed will show the number 1 beside it like there is an update to a show I have followed but there is nothing new there. How do I get it to stop?

[RokuMary-F]

Thanks for reaching out, @dennisbible.

We would recommend trying to perform a manual update on your Roku device to see if you are still unable to see view your feed content.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?
Please keep us posted on what you find out.

Thanks,

Mary

[dennisbible]

Thank you for the fast response. It updated about a week ago, that's when the problem started. I have checked for manual update every day since and get the message that my roku is up to date.

[RokuMary-F]

Hi @dennisbible,

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
Once we have this information we will be able to pass it along to the appropriate team.
Thanks,

Mary