Features, settings & updates

[Andre6]

I cannot find the audio thing because my TV is stuck on headphone mode and it’s very annoying because I couldn’t hear anything when I plug my headphone jack into my $35 speaker and I’m trying to play video games on my new game stick with the controllers, included I swear the Lord this company needs to make a major update to every Roku TV user here in America and around the world to do project kill headphone mode on Roku TV when it’s stuck. 

[RokuJohnB]

Hi @Andre6,

From the Roku Community, welcome and thanks for raising this issue with us! 

We want to further investigate this issue that you're having. Can you please provide the following information below?

• Have you been using the private listening feature lately?
• Have you been using private listening through your remote control, directly from the TV, or from the Roku mobile app?
• When was the last time you used it?
• Can you plug in an AUX jack and remove it without issues?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                              John