Features, settings & updates

[rawan5]

Just hooked up a new Ultra last night.

Whenever I hit play on any Max content it starts to load, screen goes black and then returns to Roku homepage.

The Ultra device itself is working fine and all other apps I’ve tested so far have no issue.

I signed out of the other Rokus from my Account manager and resigned in on Ultra, did not fix issue.

I know Max has issues from time to time but it’s working on my iPad.

[RokuERey]

Hi @rawan5,

Thanks for getting in touch, and welcome to the Roku Community!

Let's see if this troubleshooting works for you.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Or let us know if this troubleshooting has been done already.

Thanks,

Rey