Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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dan671
Level 7

Re: Indicator light stays on after 11.5 update

Danny,

I have the opposite situation.  I must disable the screen saverAND enable the 20 min power saver to, get my Ultra to turn off after the 20 minute timeout for no activity.

What I find, with my Ultra connected directly to my Onkyo A/V is once I turn off (place in Standby) the A/V receiver,  The Roku is "seeing" some signal on the HDMI connection and turning itself on.  Based on my observation it will power off after 20 min.  IF I UNPLUD the HDMI it will power off immediately.  So not the same solution as described by others.  Its obvious that the device the Ultra is connected to is a driver in this issue as well.

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RER
Level 8

Re: Indicator light stays on after 11.5 update

On one TV, I have to have the screen saver off and power saver on; on the second TV I have to have the screen saver and power saver both off. The only difference is the first (power saver on) is connected to the tv through an HMDI switch and the other is connected directly to the TV. With the second, with power saver on the Roku turned its light back on after twenty minutes, so it’s apparently acting as a toggle.

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signmastr
Level 8

Re: Indicator light stays on after 11.5 update

I have a similar issue. The power light is always on, unless it isn't. I have tried all of the listed workarounds, but it just does what it wants. I'm ready to return the LT and put my reliable Premium Plus back in service...

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RoyElam
Level 9

Re: Indicator light stays on after 11.5 update

On my 2020 Roku Ultra (4800R) the light worked as it should after turning off the screensaver and leaving power saver on. (The problem was caused by the updated software).

I decided to get a 2022 Roku Ultra since the 2020 model was getting flaky (freezing screen going black, unresponsive etc). 

I set up the brand new 2022 model (4802X) yesterday (all defaults) with included cables and with the new power supply, it updated the software automatically. This morning the light was still on. 

I then turned off the screen saver and 2 hours later the light was still on, I turned the screen saver back on and turned power saver off and now it works as it should, the light goes out.
Brand new and defective right out of the box. 
I will use it with power saver off to prevent overheating and early power supply failure.

signmastr
Level 8

Re: Indicator light stays on after 11.5 update

I have been riunning this Ultra LT with screen saver on. When I start up the LT the screen saver shows on my TV screen. If I use power saver, my LT will not power on. Sure are a LOT of bugs for a "new" product.

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renojim
Community Streaming Expert

Re: Indicator light stays on after 11.5 update

@signmastr, it's always on.  The power button on the remote doesn't affect it whatsoever.  Press Home a few times to wake it from power saving.

Roku Community Streaming Expert

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Taskmaster
Level 8

Re: Indicator light stays on after 11.5 update

My three units have the same issue, Light stays on.

11.0 update did not have this problem.

TBS-930
Level 8

Re: Indicator light stays on after 11.5 update

This issue is still ongoing. Any updates on a fix? I must unplug my players; otherwise, the light will stay on continuously.

Anonymous
Not applicable

Re: Indicator light stays on after 11.5 update

OK RoKu ,,,,,   what is the fix?  Where is the software update?  I have two Ultra 4802 units,  One works and the newer one does NOT !!!!

signmastr
Level 8

Re: Indicator light stays on after 11.5 update

I have the same issue, but if I use power saver my Ultra LT won't wake using my universail remote. I have to power cycle. When this unit fails I'll be forced to look elsewhere.

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