Features, settings & updates

[Skyhawk72]

Can’t use remote to turn on TV or sound. It was fine before. And on my screen it says Not Available in red letters no matter what I watch it is there.

[RokuJanadeeK]

Hi @Skyhawk72,

We appreciate you sharing this issue for us to address. We're glad to assist.

We'd appreciate a photo of the screen where you're seeing this error message. As for your remote issues, this support article will show you how to fix the power and volume buttons not working on the remote. Alternatively, utilizing the Roku app's remote feature would help you access the device.

Please let us know what you find out so we can continue assisting.

Sincerely,
Janadee