Features, settings & updates

[tifdanyanne638]

I am having this same issue. The device is plugged in directly to a wall outlet and I am still getting the same error message intermittently. None of my other roku  devices have had this issue

[RokuTakashi]

Hi, @tifdanyanne638

Greetings, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we'd like to assist. May we know what specific Roku device you are having issues with? Also, have you tried using a different cable or power brick to see if you're still experiencing the same issue? Further. how long have you been using the Roku device?

Please keep us posted, and we'll assist further.

All the best,
Kash

[tifdanyanne638]

Thank you for your response. I am using the Roku Express 4K+. I have been using it since I purchased it in October 2023. I am using the original cable and power brick that came with it. 

[RokuTakashi]

Thanks for the response, @tifdanyanne638

Have you tried plugging the Roku Express 4K into another TV and power source to see if you're able to notice any improvements? Also, have you tried using a different power brick?

We look forward to hearing back from you.

All the best,
Kash