Features, settings & updates

[RokuDanny-R]

@Sassypinky2021 @Manal

Thanks for the posts.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[Manal]

@RokuDanny-R  

I can’t use airplay or screen mirroring since I bought the device last week.

[Sassypinky2021]

Roku Device Model: 3931RW- Roku Express+

Serial Number: X00400THL005

Device ID: S012305HL055

Software Version: 10.0.0• build 4209-AE

It's not showing up on my iPad. 

There is tracker ID

[Nmchoppers]

I tried to get on my AirPlay today and it’s not allowing me either!.here’s the info

[Hangman · Accepted solution]

It seems to be the network itself, I’ve got few wifi repeater and when I change my network (for example switching to my router directly) it works…

[Safletthoda]

This is a common problem with the older versions you may try xResolver to solve the ip issue or checking your network in the blacklist.

[Javier7 · Accepted solution]

hi,

My air play was also not working, I just updated my Roku device software and it began working 🙂

Best of luck to you 

[mariacstr]

not even sure if you’ll see this lol but it’s 2024 & i just had this exact same issue & i went through this whole thread & followed what your comment said & it got fixed right away! thanks from the future👍🏽😎