Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dvppaul
Level 7

How to change Local address to get correct Networks of DirecTV

I moved from Connecticut to Florida so I need to change the settings for my account but I can't find out how. When accessing the DirecTV app, I'm seeing local news on the networks from New York when I want to see it from Florida. I called DirecTV and they said I need to update the address with Roku because on their end, they are seeing my old Connecticut address and they said I need change it with Roku.  but I can't figure out how. Any help is appreciated

0 Kudos
1 REPLY 1
RokuLianna
Roku Employee
Roku Employee

Re: How to change Local address to get correct Networks of DirecTV

Hi @dvppaul

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

0 Kudos