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Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

How to change Local address to get correct Networks of DirecTV

I moved from Connecticut to Florida so I need to change the settings for my account but I can't find out how. When accessing the DirecTV app, I'm seeing local news on the networks from New York when I want to see it from Florida. I called DirecTV and they said I need to update the address with Roku because on their end, they are seeing my old Connecticut address and they said I need change it with Roku.  but I can't figure out how. Any help is appreciated

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Roku Employee
Roku Employee

Re: How to change Local address to get correct Networks of DirecTV

Hi @dvppaul

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,

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