Thanks for the post.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate Roku team.
Thanks,
Danny
Device Model: 4210X - Roku 2
Serial Number: 4A7588001299
Software Version: 10.5.0 Build 4174-04
Tracker ID: ID 99-409-543
Steps to replicate
in menu/settings/Apple AirPlay and HomeKit
there will only be a black screen
in airplay menu on iPhone the roku doesn't appear at all
related issue
Apple Tv Rolu App
Vershion : 8.0 build 119
it no longer loads and also shows a blank screen have to use home button to quit out causing visual glitches that require a reboot of the roku
Thanks for the information.
I have passed along your information to the appropriate Roku team to investigate further.
Thanks,
Danny
Hi @Fladavpam
Thanks for bringing this to our attention.
Please provide us with the information asked by @RokuDanny-R above. Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.
All the best,
Kariza
10/12/2021 Roku update of OS 1474->4181 and airplay update fixed both AirPlay and AppleTV problems last night. Roku3-4200X.
I have the exact same problem with no pictures being displayed on screen mirroring from iphone running version 15x on roku 10.0. Both ONN and TCL TV's and the Roku stick. Roku tried to pass me on to the hardware manufacturers when clearly this is an IOS 15 issue with Roku software. Please fix. Used to work great. Was going to invest in Roku, but now from what I am seeing, the deal is off.
Hey,
I've tried everything on mine also and I finally run across an article from Roku that said that you have to have a Roku tv like the 3900, ect. for it to work. It took awhile to find out what was going on, they don't make it to easy to find out info. I even seen that the Roku people are not versed on all the products they sell, which is kinda crazy. But oh well.🤪
The article you are likely referencing is located at https://support.roku.com/article/208754928 entitled "How do I use Screen Mirroring with my Android or Windows device?
The "3900" was Roku Support explaining that mirroring is generally supported on all their newer devices (streaming players and RokuTVs), but was clarifying that regarding the older Roku Express devices, mirroring is supported on Express models 3900, 3910, 3930, and 3931 but not Express models 3700 and 3710.
Hope that helps clears up the confusion.
Roku,
I think I figured out why this is happening...It appears to be an ios 15 upgrade issue. I have the same problem with IOS 15 on three Roku Devices....tcl , onn and Roku stick. They all work great with an iphone on IOS 14, with IOS 15, music mirroring works, but if you try to show any pictures on mirroring, its a blank screen. Please fix. Thanks.
Looks like IOS 15.1 update did the trick. Screen mirroring is working now! Hard to tell whether it was an Apple or Roku issue but appears to have been an Apple issue. Can now mirror photos, etc as before.