Hi @Tracit,
Thank you for your first post here in the Roku Community!
We would like to gather more information to investigate this concern or issue. Could you please tell us more about the issue you've encountered so we can assist you? Is this related to your Roku device or a charge on your Roku account?
If you want to contact our Support team, refer to the steps below.
- Visit support.roku.com/contactus
- Sign in to your account
- Choose a category that best describes your inquiry/concern.
- Select your Roku device product (skip if you chose Accounts and Billing support).
- Continue to proceed with the option to contact a live representative.
With detailed information, we will be able to assist you.
Thanks,
John
John
Roku Community Moderator