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Guest Mode: Unable to complete your request


I own a vacation rental property with a Roku Ultra. We've enabled Guest Mode on the device.

While I own the property, we are currently visiting it as if we were guests. I put in my check out date, logged into Netflix and Hulu, added and logged in to ESPN+.

I have also added Max and Disney+ but when I go to login I get the message "We are unable to complete your request in Guest Mode." Why is this happening?

Oddly enough, when I added Spotify in Guest Mode, it said something about my Spotify account already being linked to this device.

Is it possible that Disney+ and Max are also linked to the device? I can't seem to find a place in my Roku account that shows that Spotify is linked, let alone Disney+ and Max. 

I am familiar with the guide on how guest mode works. I've also chatted with support to unplug and restart both the Roku and router (twice), then factory reset the device. 

Is there a known issue with Max and Disney+ in Guest Mode? 

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Community Moderator
Community Moderator

Re: Guest Mode: Unable to complete your request

Hi @asdnf,

Thanks for making your first post here in the Roku Community!

We see that you need help in getting resolve the issue you're having when accessing guest mode and we appreciate you for reaching out about this.

We'd like to be of support here and it seems that troubleshooting has been applied here already with our Support team. We'll have this forwarded to the appropriate Roku team for additional investigation. Please get back here and share with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll be looking forward to hearing back from you.


Roku Community Moderator
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