Features, settings & updates

[Jay43]

So it seems like the recent firmware update fixed the guest mode problem where the check out date would get reset to 12/31 but introduced a new bug that has messed up Roku TVs. Is that right? Is anyone with a standalone Roku device experiencing this boot loop issue? Or does it only affect Roku equipped TVs? 

[Dkradel]

It happened to my stand alone roku device. I was able to turn off guest mode on the app and it seemed to be all right after it ran another update and I turned guest mode back on. I’m heading over today to see if it’s still an issue and to check two other properties before check in.  

[bpbnbmanagement]

This worked for me remotely. I did this halfway accross the world. I'll wait til there is a solution to the guest mode as it seems to be a recent glitch

"What worked for me yesterday is to log onto your Roku app on your phone and turn off the guest mode there. Then turn the Roku off and back on. It should do an update and work as normal. I’m going to check tomorrow (this is at an Airbnb) to see if the guest mode is working again.  Otherwise I’ll turn off the guest mode for now until the glitch is fixed. "

[kjwagler]

I was able to repair the problem. I downloaded the roku app on my phone and turned off guest services. I unpluged the TV and plugged it in one more time after about fifteen seconds, then I did a hard reset by pressing the reset button on the back of the TV, once again. Then with the app, turned the guest services back on and it still didn't work.  I was frustrated. I left the room for about 5 minutes. Went back and it had reset itself.  So hopefully that will take care of the problem for good.

[BC23]

Extremely helpful thanks.