Features, settings & updates

[Alyssacandace]

I had this tv for about a year and now I can’t even use it because it’s narrating every thing it sees or is happening on the show or movie. I’ve tried to find something to help online but can’t find any help. I am about to give up on smart tvs

[MilesT]

Sounds like TV/Roku supports "audio description" (a disability assistance feature) and that has got turned on.

Maybe subtitle settings?

[renojim]

@Alyssacandace, if it's a voice reading text that appears on the screen, that's the "screen reader" which is only active when you're not playing a video.  If it's a narrator describing what's happening during a video for the visually impaired, that's part of the audio track.  Press * while you're watching a video and choose a different track.

[Streamer317]

@Alyssacandace  Press the * 4 times. Problem solved 

[makaiguy]

@Alyssacandace--

Wrong language or verbal description of action on screen when watching program

Some programs contain multiple audio tracks that can be selected, such as different languages or verbal action descriptions for the visually impaired.

The Roku default method of accessing your choice of audio track is to press the * key on your Roku remote while viewing the program and examining the options presented.

But more and more channels are not using the Roku default but substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.