Issue Tracking Board

[sjaskaran946]

I m facing same issue 

Did you got any solution 

[waylonjames]

I was able to fix by factory resetting my device. Click the home button 5 times, fast forward button 3 times and rewind button 2 times. Click factory reset. Once I reconnected to the WiFi the update worked!

[waylonjames]

I was able to fix by factory resetting my device. Click the home button 5 times, fast forward button 3 times and rewind button 2 times. Click factory reset. Once I reconnected to the WiFi the update worked!

[billshoff2]

I can't get to settings because everything is locked up. Any ideas?

Update: Factory Reset fixed all my issues. Thanks!

[RokuJharra-Q]

Hey everyone!

We know some of you are running into error 004 after the update, and we want you to know our team is looking into the issue.

If you sent us your device information, don’t worry—it's been passed along. We’ll keep you in the loop as soon as we have updates.

Thanks for your cooperation!

Roku Community Team

[Rmac4200]

Having same issue, but can’t give you the device information because it’s a blank screen, and you can’t get to the settings menu or any other menu on the screen. I’ve done all resets and nothing works. Internet is working perfectly fine, no network issues. Does Roku not support older devices after a certain point sending them in an endless un- updatable loop?

[coryleif]

Here's what worked for me, w/o doing a factory reset:

1. Power cycled (unplugged) Roku after getting the frozen blank screen after failed update (been doing this the last few days).

2. Went to secret menu and did a software update (this seemed to update some of the channels/apps). To get to said menu: 5x Home button, 3x >>, 2x <<.

3. Then updated software from regular System menu. This worked and Roku reset itself to complete updates.

4. Final updates FAILED. But, I selected RETRY and then it worked. Power cycled Roku and checked for updates again to make sure.

Good luck out there in steaming land!

[LeeSibley]

I did a factory reset and setup from the beginning. Absolute pain in the a*s. All working now. 

[RokuMaryEF]

Hey everyone,

We’re aware of the "Can't update software. Please try again later" message showing error 004.

Note: We'll mark this post as solved for visibility and as a reference for other users.

Status Update 4.07: Our team is actively working on a fix and expects it to be resolved soon. We appreciate your patience!

If you need immediate access, performing a factory reset will resolve the issue. Keep in mind it may take up to 20 minutes per device to complete.

Thanks for sticking with us! Stay tuned for more updates.

Roku Community Team

[GoodbyeScamCo]

Factory reset resolved nothing.  Neither did any of the other solutions.  Now the remote doesn't work.  So tired of this **bleep**, you tried to bully a lot of people into buying new devices with a forced crash. 
I am done with Roku.

New Firestick is on the way. For $20.  You gonna match that?  lol!

Let me just point out, I don't need to put up with your disgusting and manipulative behaviour as much as you need me to feed you money. So....

Bye ScamCo.