Features, settings & updates

[Slimey-]

Same for me but my post got flagged as spam. 3800X

[GMan77778]

Created an account just to post what worked for me on my Roku Streaming Stick.

Press the Home button on your remote 5 times, then press Fast Forward > Fast Forward > Fast Forward > Rewind > Rewind

From there, a prior part suggested checking to make sure you weren't on the Beta software update sent by selecting "Cycle software update server", so that's probably a good first step.

What solved it for me was to manually trigger the update from the secret menu  via the "Update software" option.
That successfully updated the software and automatically restarted the device.
Then, it landed on the same update software screen after reboot, but that was successful this time and automatically rebooted again.
Then, it booted normally, and everything worked.

TL;DR: Use secret menu to manually trigger software update.

[GMan77778]

Additional detail to the above post:
I had to click OK and wait for the automatic install to fail before I could access the secret menu.

[eringobraghski]

Thanks, Gman.

I had found that thread and tried that before, but I tried again this morning juuuuuuust in case. No dice.

I was already on the release server due to the previous attempts. Cycled the release server and attempted from both beta and release. They failed at 84%ish.

On the plus side, the while thing didn't freeze and I was able to Cancel back to the menu and use the Roku (unlike when it tries to auto update).

After restarting the device, it again forced an auto update, failed, and froze.

[Kate10]

Any updates to how to fix this?  Maybe I’m missing it.  I get the frozen screen, as well.  Is it related to the type of Roku we have? 

[RokuJechealR]

Hi Community users,

Thanks for posting to the Roku Community!

We appreciate the information you have provided. Please be aware that we have passed along your concerns and details to the appropriate Roku team for further investigation.

In the meantime, @Kate10, please help us with the details below so we can send additional information for the investigation to our appropriate Roku team.

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Furthermore, we'll update this Community thread once more information is available. We appreciate your patience and understanding while we investigate this issue.

All the best,
Chel

[DianeO]

I disconnected from all the ports and it started updating. 

[DianeO]

Didn’t work after all 

[Kpi]

Thank you! This allowed pulled a screen up and I was able to click update later, a few seconds later my homescreen did pop back up.

[Carolina2]

I'm having the same issue and apparently my Roku does not allow an agent to be contacted. Can someone help?