Features, settings & updates

[beboeverbebo]

Hi, 

I was streaming normally before until my roku express was forcibly prompted to update with no option to update later.

Issue is that it keeps failing to install since it loads the update all the way to 100% and then produces error 004 "can't update software, Please try again later".


UPDATE: Now, it´s just forcibly trying to update on its own!
it doesn´t even require my input anymore

2ND UPDATE: It's back to normal after sucessfully restarting although its not clear ,if the update was made since when checked it says it still misssing one software update

Please, help!?

[RokuEmmanuel-D]

Welcome, @beboeverbebo.

We're glad to have you join us here in the Roku Community!

Thanks for letting us know about the issue you're experiencing when updating your Roku device. We'd like to be able to help you sort this out so we can get you back up and running. 

Here are a few things worth checking:

• Check if you have a strong internet connection. Updating your Roku device requires a strong internet connection. You might check here to learn more about how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.
• If you're unsure whether your device is already on the latest software, try manually checking for an update on your Roku device. If an update is available, it will prompt you to update your Roku and install the latest software version.

To get more tips about it, visit this support article: How to fix Roku streaming device update problems.

Please let us know if this helps. We hope it’s back up and running soon!

Best,
Emman