Features, settings & updates

[Bex75proctor]

I can't even turn my captions off, because the option I had which is accessibility,  isn't there anymore ! So I'm constantly having to turn the captions off ! I can't even call Roku because the number doesn't exits , I'm fed up . 

[RokuEmmanuel-D]

Thanks for sharing your experience here in the Roku Community, @Bex75proctor!

We understand how frustrating this issue is for you, and we'd like to be able to help sort this out.

Could you tell us?

• What channel/s is/are affected by the closed captioning issue?
• In what Roku device you're experiencing this?
• When did you start noticing this issue?

In the meantime, you may visit this support article: Turning closed captions on or off.

Looking forward to hearing from you!

Best,
The Roku Community Team