I am watching live TV and cc is showing. I went through settings and checked that cc is set to off and it is but it stills shows on the TV screen.
Device model NS-55DR620NA18
Serial Number YN00X2067880
Device ID 8U981X067880
Software OS/Version 11.0.0 build 4193-31
Tracker ID 80-335-705
Thanks for the post.
Are you making sure to disable closed captions both during playback and within the Roku device Settings?
Please keep us posted what you find out and we will be able to assist you further.