Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku TV not findable by Laptop or Phone (Windows/Android)

I have a Roku TV G135X and a Windows 10 laptop.

I have previously been able to "find" my Roku TV on my laptop Bluetooth Display screen. This morning I was unable to screen mirror from my laptop to my Roku TV so I deleted the Roku TV in my device settings thinking I could pair them again and start over. Now the Roku TV is no longer findable by my laptop. I tried finding the Roku TV on my phone as well and it also could not find the Roku TV so I believe the issue is on the Roku TV end.

On my laptop, I have verified that Bluetooth is ON

I have verified that my Roku TV and Laptop are on the same home wireless network

In my Roku TV settings I have verified that Screen Mirror is set to "prompt"

On my Roku TV, when I go to Settings>Remotes & Devices> my ONLY option is "Set up a new device". There is NO OPTION for "Pair Bluetooth Device".


It's as though my Roku TV isn't sending out a signal saying it exists. So no other can find it. 

What do I do?

0 Kudos
Community Streaming Expert

Re: Roku TV not findable by Laptop or Phone (Windows/Android)

I'm guessing it was under "Bluetooth and other devices", but it's not a Bluetooth device.  Try adding a wireless display.  I haven't had any luck with mirroring even if the device does show up.

One other thing to try, does the TV show up on the Roku app on your phone?


Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos