Features, settings & updates

[Mooreheadfamily]

Why can we not choose a streaming service to play a searched movie or show on anymore? This happened today 11/18/24. I used to be able to search say “inside out” and click on Disney+ and it would take me straight to it. That’s not an option anymore. 

[RokuJechealR]

Hi @Mooreheadfamily,

Welcome to the Roku Community!

We want to learn more about the issue you've been experiencing streaming from the searched menu on your Roku device.

Refer to these questions to better identify the issue you're experiencing.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What specific troubleshooting steps have you taken so far to resolve the issue?

For troubleshooting purposes, we recommend restarting your Roku device from the Settings menu by navigating to Home > Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

We look forward to hearing back from you.

Thank you,
Chel