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ranapra1

My ROKU device is connected to the Samsung TV which I purchased recently. I use the Samsung Remote to turn the TV on and off and also to control the volume. I am able to turn on the TV using the Samsung Remote but once on, I cannot turn it off using the Samsung Remote. The TV picture comes right back on. Samsung customer support was of no help, they referred me to ROKU support because an external device is connected. Has anyone else experienced this problem and have any suggestions for resolving this problem? Thank you.

Tivoburkee

@ranapra1

Go into the Roku settings> system> control other devices> uncheck the 1-touch play box.

Edmund
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Tivoburkee

@ranapra1

Go into the Roku settings> system> control other devices> uncheck the 1-touch play box.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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Can't Turn Off Samsung TV using Samsung Remote with Roku Device Connected

Re: Can't Turn Off Samsung TV using Samsung Remote with Roku Device Connected

Re: Can't Turn Off Samsung TV using Samsung Remote with Roku Device Connected