Features, settings & updates

[suniyoka]

My old Roku 4 I could control with my TV remote through the CEC from the tv. It was nice only using one remote. I bought a Roku ultra and it doesn't appear to have that feature anymore. Roku support was useless, makes me think Roku kind of sucks now.

[RokuJohnB · Accepted solution]

Hi @suniyoka.,

Greetings from the Roku Community!

We understand your frustration regarding this issue you had with the Roku Ultra, which doesn't have a CEC feature. We're happy to assist you further. Enabling CEC and ARC is different for every TV brand. Some have separate settings for each, while others combine the features into one setting that turns ARC and CEC on or off at the same time. When looking through your TV's menus for these features, understand that manufacturers may not refer to them by name, but rather as part of a branded trade name. In general, you can often look in a "settings" menu for CEC-related settings, sometimes in a "system" or "advanced" submenu. ARC-related settings may be located in the same place, or they may appear separately in an "audio" or "sound" menu.

You may also want to check out this support article here on how to enable HDMI-CEC and ARC on your TV.

Hope you'll find this info useful. Keep us posted on what you find out.

Best regards,
John