Issue report tracker
Model: KJ02X - Roku TV
Serial number: X02700HJKORD (S15N41JKORD)
Software version: 14.0.4 • build 12230-HS
GC version: 12.6.32
Timestamp: 2024-11-17T05:41:26Z
issue ID RD-462-581
I loaded from my iPhone photos using the QR code. The app took my photos and appears to have uploaded them to the Backdrops app, but they do not show up in the app. So I then uploaded photos using Google photos. It also allowed the upload to the Backdrops app. Same result. There is no My Photos file or icon in Backdrops app. Help!
Just went back into Google photos and redid the upload. Went to the Backdrop app again. I notices that is says "MY FAVORITES. 0 IMAGES - CREATED BY (AND MY NAME)". It show this after uploading form Google and from my iPhone. The MY FAVORITES is located at the very top of the app window in the upper right corner.
Went back into the QR code link and adjusted security settings. Went back to Backdrops app and it still does not show my photos. It's like the link between Backdrops app and Google and uploaded photos from iPhone does not connect.