Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TF4
Reel Rookie

Re: Backdrops not showing linked Google Photo Album

Issue report tracker

Model: KJ02X - Roku TV

Serial number: X02700HJKORD (S15N41JKORD)

Software version: 14.0.4 • build 12230-HS

GC version: 12.6.32

Timestamp: 2024-11-17T05:41:26Z

issue ID RD-462-581

0 Kudos
DTEM
Newbie

I am having the exact same issue

I loaded from my iPhone photos using the QR code. The app took my photos and appears to have uploaded them to the Backdrops app, but they do not show up in the app. So I then uploaded photos using Google photos. It also allowed the upload to the Backdrops app. Same result. There is no My Photos file or icon in Backdrops app. Help!

0 Kudos
DTEM
Newbie

Re: I am having the exact same issue

Just went back into Google photos and redid the upload. Went to the Backdrop app again. I notices that is says "MY FAVORITES. 0 IMAGES - CREATED BY (AND MY NAME)". It show this after uploading form Google and from my iPhone. The MY FAVORITES is located at the very top of the app window in the upper right corner.

0 Kudos
DTEM
Newbie

Re: I am having the exact same issue

Went back into the QR code link and adjusted security settings. Went back to Backdrops app and it still does not show my photos. It's like the link between Backdrops app and Google and uploaded photos from iPhone does not connect.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.