Features, settings & updates

[wt0dx]

Working this morning…

[Pompey]

Is it still working for you?  Have you tried it recently.  It worked for me this morning, not working now.

[wt0dx]

Same here...  not working anymore!

[Pompey]

It's the same thing every day. It works until sometime between 3 and 5 PM my local time, EST.  Then it doesn't work again until the next morning.

I sent them all my device info and a tracker ID days ago ..... haven't heard a thing.

[RokuEmmanuel-D]

Hi Community Users!

Thank you for keeping us in the loop. We've received your device information and will forward it to the team for further review and investigation.

We will keep you informed about any progress in the investigation. Thank you for your understanding and cooperation as we work to address the issue.

All the best,
Emman

[Akin]

I’m having an issue doing the backdrops. I followed the information from the television, which was scanned the code which I’ve done that I’ve actually even connected the Google Photos. I was able to go and download the pictures I want from my phone, but yet cannot see them, pulled up on my television. It keeps telling me can’t start backdrops. Please check your Internet connection. I’ll try again. My Internet is working because the TV is working playing movies and my computer is all of them are working. I’ve even unplugged the TV for 20 minutes plug the back up and still nothing I went back in to try and upload one picture and see if that was going to transfer over to the television and populate in order to do a backdrop it did nothing at all and yet it keeps telling me the same thing. Connect your Internet when it’s actually connected otherwise the TV could not work. Below is the following information for my television

Roku model 55S405

device ID 9T6003283584

software version 14.0

[JamesMLV]

Yeah it's a rate limiting issue with the connection from Roku to Google, it's going to work intermittently, they need to fix that underlying API.

[Pompey]

They may have corrected the issue. A half hour ago it was still broken. Just now tried and the photo thumbnails for all albums are visible and I can run a slideshow and backdrop. First time it has worked in the evening for a while. Will see if it lasts.

[Pompey]

Spoke too soon. Still broken.....

[RokuEmmanuel-D]

Hi Community Users!

Thanks for posting your device details here. This will all be forwarded to the Roku appropriate team for a closer look. 

Rest assured that the team will work to resolve this issue as soon as possible. No worries; we'll keep you posted with any updates and progress. 

In the meantime, to those affected users who haven't provided their device details yet, we would highly recommend providing all your details so we can proceed with the investigation process. Here are the requested details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Photos or short video of the incident. 

Thanks for your continued participation here in the Roku Community. 

All the best,
Emman