Features, settings & updates

[Allenmcgrew24]

This worked the entire first day I installed my Roku.  Now it shows blank place holders, but will not show any pictures. When screen saver starts, instead of pictures it just shows "Roku Photo Streams" instead of photos like it did the first day.  Instead of back drops showing photos, it's just says "Backdrops"

Model: 4850x-Ultra

Serial number: X028002VLGDX (S0VS348GLVDX)

Software version: 14.04

Build: 12222-G6

GC version: 12.6.32

Timestamp: 2024-11-26T03:00:08Z

Issue ID: DX-475-380

[adwissler]

To Whom It May Concern:

My name is Andrew Wissler.  When I try to link Roku Photostreams and Google Photos, the spot where the pictures would show up on the Roku Photostreams website shows up with the path of the photo, and on the Roku itself, the albums link, bit the pictures show up as blank.  Also on the Screensaver, instead of the pictures showing, it shows the Roku Photostreams startup slide.  I was wondering if this could be fixed.

Thank you very much.

[Sbedwell]

Also having this issue hoping for a fix soon.

need the Google and Roku apps to be more compatible all the photos in my albums have a ? thumbnail not a photo

[devnull26]

Same issue 😪 

[matneym]

Same issue. It has been working intermittently but as of yesterday Photo Streams won't load. During troubleshooting I went to the Photo Streams website and it won't display the images from Google in there either. Something must have changed with Google and now they don't talk to each other properly.  

[wt0dx]

Having the same problem.  Is anyone at Roku looking into this issue?

[Mjmooon]

Same issue. Photo streams screen keeps flashing but won't show and photos from linked album

[gerrygr1]

In case Roku hasn't gotten the message, same here.

[RokuEmmanuel-D]

Welcome, and thanks for posting here in the Roku Community, @Allenmcgrew24!

We understand that the backdrops and screensaver are not displaying Google albums, and thanks for providing all the information needed to carefully look closely into this.

Please let us know about...

• When did you start noticing this issue? 
• What troubleshooting steps you have tried so far?
• Can you send us a photo or a short video clip of the incident?

In the meantime, try rebooting your router to see if it will display the photos again. Backdrops and screensavers need a stable internet connection to work.

You may also visit this support article: How to use Backdrops on your Roku streaming devices

Please keep us posted.

All the best,
Emman

[Pompey]

Exactly the same here, This has been happening ever since I installed Photo Streams and Backdrops. The oddest thing is that the thumbnails are blank only in the evenings, If I run either app in the morning or during the rest of the day; they work perfectly.