Features, settings & updates

[Greens28]

I returned the stream bar . Tried everything and nothing worked , switched hdmi cords , reset button, unplugged , rebooted , nothing worked . 

[RokuJharra-Q]

@Greens28 

We understand that you're experiencing an issue with your Roku device after an update. We'd like to investigate further.

First, send us the device information. We need the model, serial number, and OS version/build. Also, can you tell us if you see a light on the device when you plug in the Roku stream bar? Is it red?

Looking forward to your response.

Roku Community Team

[shelwood46]

I just had the same problem. After the update, my sound bar seemed dead. I had to manual unplug the power and plug it back in, and the Roku said I needed to update my soundbar software, which you'd think would be part of the entire update as it has been in the past but someone messed up. Once I updated, it's working fine again. Whoever posted this latest Roku update is borking all the Roku soundbars, I do hope they fix this soon, I shouldn't have to be messing with my tv at 1 am.