Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
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RokuDanny-R
Retired Moderator

Re: Audio "Leveling" mode no longer working correctly after version 11 upgrade

@airTime24

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
airTime24
Reel Rookie

Re: Audio "Leveling" mode no longer working correctly after version 11 upgrade

Tracker: 13-209-342

 

7118X (55S515)

 

YS00MU540713

 

FT296M540713

 

This problem has made viewing extremely annoying as I'm constantly adjusting the volume. I hope this is just a big that will be quickly fixed. I will have to buy a new TV if this keeps up. And if this was intentional, I'll have to buy a different brand, as this problem is just insufferable.

Psilobite
Roku Guru

Re: Audio "Leveling" mode no longer working correctly after version 11 upgrade

I reported this five months ago. I doubt that it will be "quickly fixed."

For now, I'm just using "Night" mode for audio. Still bad... but the best I can do with Roku in its current state.