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Kevin2815
Reel Rookie

AirPlay stopped working on Samsung TV after previously working

AirPlay used to work with Samsung TV and Roku but last week it stopped working.  When activated with Apple workout it will say Airplay for 5 seconds then go back to the Roku screen.  I have unplugged and restarted both several times es and tried Apple workout on another Samsung TV and it works fine.  It just stopped working last week.  Roku software is updated.

 

kevin

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7 REPLIES 7
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: AirPlay stopped working on Samsung TV after previously working

Great to see you here in the Roku Community, @Kevin2815!

Thanks for informing us about the issue you're experiencing with Airplay on your Roku. I'd like to be able to get this investigated so we can get you back up and running.

Here's a quick fix you might try:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Advanced System settings
  4. Select Network connection reset
  5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

Please let me know if this works!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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Kevin2815
Reel Rookie

Re: AirPlay stopped working on Samsung TV after previously working

I do not see Advanced  Sytem settings when I click Settings I see the attached pic.

IMG_0086.jpeg

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renojim
Community Streaming Expert

Re: AirPlay stopped working on Samsung TV after previously working

@Kevin2815, you have to select System and then you'll see Advanced system settings.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Kevin2815
Reel Rookie

Re: AirPlay stopped working on Samsung TV after previously working

Thanks.  Followed those instructions and still didn’t work.  Also unplugged the Roku and put it back in.  Still no success.

RokuEmmanuel-D
Community Moderator
Community Moderator

Re: AirPlay stopped working on Samsung TV after previously working

Thanks for keeping us posted, @Kevin2815!

We see that you're still encountering the issue after doing the steps provided. 

To help us investigate further, could you please provide the following device details below?

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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Kevin2815
Reel Rookie

Re: AirPlay stopped working on Samsung TV after previously working

It worked today.  And I didn’t do anything different.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: AirPlay stopped working on Samsung TV after previously working

Thanks for the update, @Kevin2815!

We're glad this has finally worked for you, and we appreciate you sharing it with us!

If you observe that the issue continues to persist, please let us know so we can investigate further. 

Thanks for being part of the Roku Community.

Happy Streaming!💜

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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