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Accidental purchase by my daughter

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My daughter accidentally bought a $.99 screensaver. She showed me and nowhere did it say anything but get and free. Please help. 

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makaiguy
Community Streaming Expert

Re: Accidental purchase by my daughter

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@Brittschultz78  -

Some streaming store items can be downloaded for free but then have a charge to use them.  Without knowing what particular Screensaver you're talking about there's not much more I can check out or say.

I WOULD recommend you log into your Roku account at https://my.roku.com and set a PIN for your account, if you haven't already.   Settings / System / About will show you the email address to use to log in.  While there, set the PIN to be required for making any purchases.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Accidental purchase by my daughter

Jump to solution

@Brittschultz78  -

Some streaming store items can be downloaded for free but then have a charge to use them.  Without knowing what particular Screensaver you're talking about there's not much more I can check out or say.

I WOULD recommend you log into your Roku account at https://my.roku.com and set a PIN for your account, if you haven't already.   Settings / System / About will show you the email address to use to log in.  While there, set the PIN to be required for making any purchases.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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