Features, settings & updates

[CaptMilkbone]

AI keeps flagging pictures as "This photo violates Photo Stream guidelines." When it doesn't violate them. I checked the posted Roku Community guidelines and some of the pictures I am trying to post in photo stream as a screen saver DO NOT violate any of them. Despite that, They keep getting blurred out and a warning posted on them. I am not selling anything, sharing them outside my home with friends/family, nothing sexual/nude... no nothing. Some of the pictures are of outdoor camping, wooden placards, blacksmithing and other things I made myself.

I can't find any way to ask for a review or why they are flagged at all??? My pictures are for me and my families viewing, so why can't I post all pictures I took??? 

[Kendy73]

I have the same issue! I can't figure out the problem.  For one it doesn't even show me what pics they are and don't remember. I do know it's very unlikely they violate anything standard. I also tried to find away to ask anyone. SMH 🙄 

[SRD64]

I am having the same issue and I chatted with Roku Support and they said there was nothing they could do. There should be a way to have a picture reviewed by a human so it can be marked as safe.

[climbhigher]

You would think that the new LLM would do a better job - or at least have a way to dispute.  I have now had 4 blocked and I don't know what they are or why.  I would guess Roku is embarrassed by the current system since most of the banned photos are not actually photos that should be banned and they know it.  

[Mikki412]

It is now nine months later from when you first posted this complaint, and this is still an issue. I found this thread because I’m having the exact same problem. One photo it flagged had my husband and brother in law holding guns and dead geese from a hunting trip, so maybe that violates the rule about violence? But the photo is not super graphic or bloody and other similar hunting & fishing photos were not flagged, so it’s inconsistent at best. My other photos that are flagged are all just normal photos (at least the ones that I could figure out, because  photo stream doesn’t actually let you see the flagged photo to determine what’s wrong with them, which is also stupid). When you click for more info, all it does is send you to a page listing the rules and mentioning that the photos are flagged using an AI system, not real people. And there’s no way to contact a real person or dispute the flagged photo. Also this stream is just for viewing on my own private television, why are the rules so strict on which of my own private photos I’m allowed to display in my own private home? I can upload any of these photos to one of those electronic photo frames without any problem, but I liked the idea of my tv screensaver being like a giant photo frame for family memories! 

[renojim]

@Mikki412, the difference between a photo frame and Photo Stream is that you're uploading photos to Roku's server, so they have some culpability if you're uploading something like kiddie porn (not that you would).  You just can't compare the two.  AI will never be 100% reliable.