Features, settings & updates

[RokuEmmanuel-D]

Hey everyone!

Thanks for keeping in touch

This issue is still being looked into, and we'd like to request extra details so the team can further investigate. 

Could you share this info?

• If possible, provide examples of affected apps and a short video clip. Also, does restarting the Roku device temporarily resolve the issue?

In the meantime, we'll wait for your response!

Roku Community Team

[mchilson]

Here you go...

ISSUE REPORT TRACKER

Model: 7128X - Roku TV
Serial number: YN004K022104 (J198C4022104)
Software version: 14.1.4 • build 7709-30
GC version: 13.4.9
Timestamp: 2025-03-22T15:29:22Z

PLEASE USE ISSUE ID 04-116-129 TO REPORT THE CURRENT ISSUE.

[RokuEmmanuel-D]

Thanks, @mchilson!

We'd be happy to forward this over to the team. We really appreciate your cooperation!

While we're at it, can you send over the additional details mentioned recently in this thread? It'll help us out with the investigation. 

We look forward to your contributions!

Roku Community Team

[mchilson]

I am happy to give you any information you need, but I will not retype stuff twice or three times because you are too lazy to get in this short thread. Come on!

You have everything you have asked for there.

Regards,
Mike

[RokuEmmanuel-D]

Thanks for replying, @mchilson!

We understand, and we've already come across all the info. However, we were looking for a short video clip, that was requested by the engineering team so they will be able to look closely. If you happen to have this, the team would really appreciate if you could provide one.

Thanks again,
Roku Community Team

[mchilson]

Below is a short video of what is happening. I have already tried removing, restarting, and reading the affected apps.

https://drive.google.com/file/d/1bZhpflBkiHPnwPvD0OP-2mjWDKXSEriK/view?usp=sharing&t=14

I hope this is helpful. Please excuse the dirty screen. lol

Mike

[RokuEmmanuel-D]

Awesome, @mchilson!

This would be a great help. Thank you so much for the effort! 

We'll notify the team about this, and stay tuned for more updates!

Roku Community Team

[Coryl]

I am very quickly loosing confidence that the developers are capable of fixing the issues they created.  Really? Needing a video clip to show an app not launching? That is the most ridiculous thing I have heard?

[Coryl]

Recently, when the TV reboots itself randomly, if we are lucky enough that it pulls down a new GC version the TV will work for a while before it auto updates the CG and it fails again. 

we know when it will work for a while because the background changes on its own and all the icons for the hdmi ports are changed.