Features, settings & updates

[RdMc]

I just purchased this TV less than a month ago..I have the issue where airplay is not working, it doesn't connect at all to my phone. I thought it may be older and needed an update so that's why phone wouldn't however my brother has a 15 pro max and it still will not connect. I just purchased one fory bedroom, the air play connected immediately with no issue.... I think I have a defective television.

[RokuCarly]

A warm welcome here in the Roku Community, @RdMc!

We appreciate you for letting us know about the issues you've been having with Airplay and we'd be more than happy to coordinate this with the appropriate Roku team for further investigation and correction.

With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Mobile phone and OS version of the affected smartphones.

We'll be anticipating your response as we are more than eager to help you utilize the screen mirroring feature again. 

Best regards,
Carly

[RdMc]

Thanks Carly. Here’s that information, like I said I am able to do it on my 43 inch Hisense but not my 65 inch tv. I just return it and purchased a new one and I’m still having the same issue. I wonder if the 65 inch is a newer model than the 43 inch

Device model: 6Series-65

Serial Number: X01900MPCTTE

Device ID: S08MD3CPCTTE

Software version: 12.5.5 build 4174-CH

Mobile phone: iPhone 11

current OS On phone: 16.6.1

TRACKER ID: TE-123-675

[RokuCarly]

This is appreciated, @RdMc!

Rest assured that we will forward this to our relevant Roku team to include your 65" Hisense Roku TV in the process of investigation and correction. 

Once we've been notified of updates, we will make sure to let the Community know. In the meantime, your patience and understanding are highly appreciated as we work on this. 

If there's anything else we can be of assistance with, please don't hesitate to let us know.

Best regards,
Carly