Discussions

[jufundiaz]

tv needed to factory reset because my control stopped working, so i bought a new one and it still doesn’t connect

[RokuTakashi]

Hi, @jufundiaz 

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear that you're having issues with Roku streaming devices, and we'd like to collect more information for us to assist further. May we know what specific Roku devices you are having issues with? What was the first Roku device that had the issue, and what Roku device have you recently bought? Further, what specific issue or behavior does your Roku device dis play?

With detailed information, the more we can determine the issue.

We look forward to hearing back from you. 

All the best,
Kash