My Hisense 55R6G television was getting all of the over-the-air local channels until this week, First, the PBS channels dropped (we have three in our area). So, I rescanned the channels, and when I rescanned, all of the local channels dropped except for ABC. I contacted the ROKU chat last night and the ROKU representative had me try unplugging the tv, removing and reloading the Live TV icon and rescanning multiple times. Then, he told me that he couldn't figure it out and that he would have to escalate it to another department who would contact me today. Today, I received an email message with a link to an article about about to set-up Live TV with an antenna - not helpful at all as I already know this information.
My other television, a Samsung, also has an antenna and gets all of the local over-the-air channels with no problems. I also called the "ROKU TV support" phone number today, 1-888-935-8880, and that rep. told me that Hisense does not deal with antenna issues. Given the other posts on this thread, this is an ongoing problem with ROKU tvs.
@Smartin042015 wrote:
It kind of worked out by mistake. I was going through the settings on my tv & i went to factory reset to see if that would work. It did erase all the apps i downloaded like Netflix but that's no big deal cuz u just download them again. And i got even more channels on my regular "antenna" option. I get hundreds of Channels now. I have an onn roku tv so i don't know if that will work for everything but after i updated it it automatically came up on my 2 rokus that i have connected to my other tvs. I hope that makes sense i feel like im not explaining myself well.
